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      Microsoft Windows 98 README for Support
                     March 1998            
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(c) Copyright Microsoft Corporation, 1998



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CONTENTS
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MICROSOFT WINDOWS 98 SUPPORT FROM YOUR PERSONAL COMPUTER HARDWARE MANUFACTURER

SELF-HELP TOOLS TO FIND ANSWERS YOURSELF

DIRECT ASSISTANCE FROM A MICROSOFT TECHNICAL SUPPORT ENGINEER

ADDITIONAL SUPPORT OPTIONS
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Because your Microsoft product was preinstalled on or distributed with your 
personal computer hardware, the personal computer hardware manufacturer is responsible 
for providing your Windows 98 product support.

Your computer system vendor provides standard support for Microsoft Windows 98. 
Standard product support for this copy of Windows 98 is not provided by 
Microsoft Corporation or its subsidiaries.  For product support, please 
refer to your PC manufacturer's support number provided in the documentation 
for your personal computer hardware.


If you have a technical question about Microsoft Windows 98, 
refer to the Microsoft Windows 98 Getting Started manual, check 
the Readme documents, or consult Help. If you still need assistance
please contact the support number provided by the personal computer 
hardware manufacturer.
If you still have a question, Microsoft offers technical support and
services ranging from free self-help tools to direct Pay-Per-Incident
assistance from a Microsoft Technical Support Engineer. 

NOTE: The services and prices listed here are available in the 
United States and Canada only. For information about how to 
get help in other countries, see Technical Support Worldwide 
later in this document.



SELF-HELP TOOLS TO FIND ANSWERS YOURSELF
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Microsoft Technical Support Online
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This innovative site uses the cutting-edge technology of 
Microsoft give you access to the most relevant technical 
information and resources to answer your support questions. 
Use the Troubleshooting wizards to easily diagnose and answer 
technical questions. Or, select technical articles, programming 
aids, or commonly asked questions from the Microsoft Knowledge 
Base of over 75,000 articles. Visit http://www.microsoft.com/support/ 
today, and see how easy it is to find the answers you need.


DIRECT ASSISTANCE FROM A MICROSOFT TECHNICAL SUPPORT ENGINEER
=============================================================

NOTE: Support may be limited if you are running Windows 98 on 
hardware that is not on the Hardware Compatibility List. You 
can find the Hardware Compatibility List on your Windows 98 disc. 
However, the list is updated as necessary. To view the most 
current listing, visit http://www.microsoft.com/hwtest/hcl 


 
Pay-Per-Incident Support
------------------------


If you have a question regarding Windows 98 or Personal Web Server, you 
can purchase Pay-Per-Incident Support for a fee of $35 US per incident 
in the United States by calling (800) 936-5700 or (900) 555-2000, 24 
hours a day, seven days a week, including holidays. In Canada, for a 
fee of $45 CDN plus tax per incident, call (800) 668-7975, 8:00 
AM to 8:00 PM eastern time, Monday through Friday, excluding 
holidays. 

If you have a question regarding Microsoft Transaction Server or 
Microsoft Message Queue Server, you can purchase Pay-Per-Incident 
Support for a fee of $195 US per incident in the United States or 
Canada by calling (800) 936-5900, 24 hours a day, 7 days a week, 
including holidays. 

If you have a question regarding Microsoft Data Access Components, you 
can purchase Pay-Per-Incident Support for a fee of $95 US per incident 
in the United States or Canada by calling (800) 936-5800, 24 hours a 
day, seven days a week, including holidays. 

NOTE: Support fees for 800 phone calls will be billed to your VISA, 
MasterCard, or American Express credit card. Support fees for 
900 phone calls will appear on your telephone bill. 



Priority Annual Support
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If you anticipate a high volume of support incidents, or need priority 
access to Microsoft Technical Support Engineers, you can purchase a 
Priority Annual Desktop Account. In the U.S., for more information or 
to purchase an annual account, at a cost of $295 US per 10 incidents, 
please call (800) 936-3500, 24 hours a day, 7 days a week, including 
holidays. To submit an incident against an existing account, call 
(800) 936-4700, 24 hours a day, 7 days a week, including holidays. In 
the Canada, for more information, to purchase an annual account at a 
cost of $295 CDN plus tax per 10 incidents, or to submit an incident 
against an existing account, please call (800) 668-7975, 8:00 A.M. to 
8:00 P.M. Eastern time, 7 days a week, excluding holidays. 


Submitting Questions Via The Internet
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In the U.S. and Canada, Pay-Per-Incident or Priority Annual support 
questions via the Internet by using Web Response. For more details, visit
Microsoft Technical Support Online at http://www.microsoft.com/support/.
	

ADDITIONAL SUPPORT OPTIONS
==========================


Support Programs and Services
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Microsoft Technical Support also offers professional support programs 
and services for medium-sized and large businesses that require more 
than just standard incident resolution. For more information, see the 
Technical Support section of the Help file, or visit Microsoft 
Technical Support Online at http://www.microsoft.com/support/. 


Text Telephone
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Microsoft text telephone (TTY/TTD) services are available for people 
who are deaf or hard-of-hearing. Using a TTY/TTD modem, in the United States 
dial (425) 635-4948. Using a TTY/TTD modem, in Canada dial (905) 568-9641.


Technical Support Worldwide
---------------------------

Support services and prices may vary outside the U.S. and 
Canada. For information on support available outside the U.S. and 
Canada, contact the local Microsoft subsidiary in your area. For a 
list  of worldwide Microsoft subsidiaries, see the Technical Support 
section of the Help file, or visit Microsoft Technical Support Online 
at http://www.microsoft.com/support/.

NOTE: The services and prices listed here are available in the 
U.S. and Canada only. Support services may vary outside 
the U.S. and Canada. For more information about support in other 
locations, contact your local Microsoft subsidiary. Microsofts 
support services are subject to Microsofts then-current prices, 
terms, and conditions, which are subject to change without notice.
